Patient Concierge1.19.0 - App Store

Patient Concierge App
Ever found your hospital bill confusing? A billing app has never been more informative or easy to use. The Patient Concierge brings your hospital bill* to life with a free, vivid Augmented Reality experience and explanation.

“Patient Concierge is a terrific introduction to your hospital’s bill in a visually
stunning interface that provides a better financial experience for all patients.”

If you’ve ever said to yourself “I wish my hospital bill would be easier to understand.” Or wondered “What is this bill for? Has the insurance portion been paid? How do I contact someone for financing options? Then the Patient Concierge app can help.

Install the Patient Concierge app to make the financial experience of your hospital bill easier and more informed!

Join the millions of patients who have discovered a more patient-friendly experience and understanding of their hospital billing experience!

* Patient Concierge works with participating hospital bills displaying the "Patient Concierge" icon and QR Code.
Main Features:

- An abundance of helpful information, closed-captioning and multiple languages
- Stunning 3D Patient Concierge avatar makes it easy to touch different portions of the bill for a guided, custom tour of your bill
- Find exactly what you need to help you understand your bill and achieve a better patient financial experience
- Quick access to online information about your bill, when it’s convenient for you, day or night

Patient Concierge gives you a deeper understanding of your hospital bill with informative explanations about every portion of the bill using your fingertips to guide your tour.

- Locate your hospital’s customer service information

- Have one-touch ability to speak by phone, create an email or connect online directly to your hospital’s patient payment portal to pay your bill

- Discover the terms of your bill and how there may be financial assistance options to assist you

- Learn about your summary of services describing the date(s) and type(s) of service(s), the amount charged, the amount covered by insurance and what portion of the remaining balance you may owe for the services

- Understand exactly when your bill is due, what amount is owed and the date of your statement
- Link to your hospital’s patient health records more easily with one-touch access to your hospital’s secure portal
How the App Works:

To get started
- Download and Install Patient Concierge on your Mobile Device
- ensure you have a WiFi or cellular connection to the Internet on your mobile device.
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- Tap on the Patient Concierge icon to launch the app. Set and save the default language you desire. The app home screen will display.
- Lay your bill on a flat surface.
- Locate the QR code on your bill, next to the Patient Concierge logo.
- Select the “Scan & Explain My Bill” button and align the QR Code within the four corners shown in the viewfinder.
- Next, position your phone to align your entire bill within the four corners of the viewfinder on your screen. Be sure your volume is up and the ring or silent switch is off.
- The augmented reality experience will begin when Patient Concierge recognizes your bill.
NOTE: While Patient Concierge is adapted for tablets and iPads, Patient Concierge is optimized for the best experience using a mobile phone

Version History Bug fixes and improvements 1.19.0 05/05/2025 Bug fixes and improvements 1.14.0 06/05/2024 Bug fixes and improvements 1.13.1 09/23/2023 Bugfixes and Improvements 1.12.0 09/06/2023 - Fixed some issues with push notifications
- BugFixes and Improvements 1.11.1 06/28/2023 Library/Package updates 1.8.1 05/19/2022 Bugfixes and Impovements 1.6.2 04/05/2022 - Fixed issue causing crashes on iOS 15 devices
- Fixed issue with shakiness in the Camera View 1.5.11 12/11/2021 - Added Meduit Logo
- Removed Avadyne Logo 1.5.8 08/27/2021 BugFixes and Improvements 1.5.6 05/06/2021 BugFixes and Improvements 1.5.3 04/23/2021 - Added In App Browser functionality to various areas on the home screen, camera screen, and How To Use screen 1.4.4 01/22/2021 - Added In App Browser functionality to various areas on the home screen, camera screen, and How To Use screen 1.4.3 01/21/2021 Bugfixes and Improvements 1.4.2 01/14/2021 Bug fixes and Improvements 1.4.1 01/13/2021 Bugfixes and Improvements
Fix "Share App" feature 1.3.2 11/25/2020 Added upgrade for QR SCANNER to allow for more variations of QR urls

Added "Thank you" message to pop up after completing feedback form 1.2.0 03/19/2020 Added notification and location services to provide additional information when you enter or exit participating healthcare facilities. 1.1.23 02/27/2020 We are always striving to improve your experience! This version addresses an issue with the silence switch, allowing you to hear Eve with the silent switch on or off. 1.1.6 10/23/2019 We're always working to improve your Patient Concierge experience. In this version we corrected some usability issues to help with navigation and controls. 1.1.5 10/04/2019 New version. 1.0.42 08/24/2019 Updated user interface elements. 1.0.6 10/24/2018 Updated Introduction video. 1.0.4 08/23/2018 Added showing promo videos for certain image targets. 1.0.3 06/17/2018 1.0 05/25/2018